The downtown Kitchener team is here to help you navigate challenges and support neighbours in DTK.
Use the following contacts to discern which support service you need.
Who to call?
In an emergency, call 911.
Call 911 in emergencies such as fire, crime in progress, violent situations, accidents, or medical emergencies like a heart attack, stroke, or severe injury. The Waterloo Region Police Service (WRPS) is the only local service that can respond immediately.
Non-emergency reporting
In incidences of non-emergency activities, such as no risk or harm to life, a crime has occurred but the perpetrators are gone, suspicious activity, scam or fraud incidences, or in-action vandalism, among others call the Waterloo Region Police Services Non-Emergency phone number or report online.
Phone: 519-570-9777
TTY 1-888-420-1777
Please note, if you see someone experiencing a mental health crisis, the WRPS is the only service that can offer an immediate response.
City of Kitchener
Report a Problem
City-related questions or concerns regarding:
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parking
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property standards or sign issues
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graffiti clean-up
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potholes
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litter and drug paraphernalia pick-up
Available by phone 24 hours a day, 7 days a week
T 1.519.741.2345
TTY 1.866.969.9994
Email: info@kitchener.ca
Kitchener City Hall Information Desk 200 King Street West, 1st floor
Monday – Friday, 8:30 a.m. – 5 p.m.
ANYTIME. ANYWHERE
Run 7 days a week, 10 am - 9 pm
548-398-2342 and 548-398-1174
DTK Ambassadors serve as the eyes and ears of the Downtown community, offering essential support to a wide range of individuals, including vulnerable community members, businesses, and visitors.
As part of their role, they provide non-emergency assistance in various situations, such as helping move people along, assisting with getting individuals out of establishments, and connecting people to needed services. Ambassadors will respond to cases of vulnerability, offering outreach, referrals to social services, or conducting wellness checks.
If you encounter non-violent safety issues, like loitering, unwanted solicitation, or disturbances that don't require police intervention, DTK Ambassadors are also your point of contact for reporting these concerns and ensuring the continued well-being of the Downtown area.
Harm Reduction
Harm reduction services help people who use drugs, their families and the community. These services help to reduce the challenges some people face to stay healthy and stop the spread of diseases like Hepatitis C and HIV/AIDS.
For more information on harm reduction visit Harm Reduction - Region of Waterloo
Toll free: 1-844-437-3247
TTY: 1-877-688-5501
Here 24/7 is a support line for people who are worried about their own mental health, addiction, or the wellbeing of someone else. Supported by mental health services across Waterloo Wellington, HERE 24/7 provides resources, referrals and crisis support services.
Toll free: 1-877-351-9857 extension 1
Sanguen Health Centre provides those living in at-risk communities with expert, compassionate medical care, support, outreach, and education to assist them in making informed choices about their lives.
Visit Sanguen Health Centre online or by phone for questions and concerns.
Sanguen Health Centre is a critical partner in supporting the Region of Waterloo’s programs and policies that aim to reduce the potential health, social, and economic effects of drug use.
Phone: (519) 745-4404
Fax: (519) 745-3709
Email: info@healthcaringkw.org
44 Francis St S, Kitchener, ON N2G 2A2
The HART Hub (Housing and Resource Team Hub) is a resource center designed to support individuals experiencing homelessness or housing instability, as well as those facing various social challenges, including addiction, mental health issues, and other barriers to stable housing.
Region of Waterloo
Phone: 519-575-4400
TTY: 519-575-4608
Contact the Region of Waterloo online or by phone to report a problem with region-related questions or concerns regarding public health, housing, waste management, community services, and more.
Contact Us